Delivery information

We deliver to all areas across Egypt

The moment you complete your purchase, your delivery will be processed. We will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

Delivery options:

  • Home Delivery - delivery cost is EGP 99, or free delivery on orders over EGP 399. Please note orders will be delivered within 1-5 days.
  • For Cairo, Greater Cairo, and Alexandria - Delivery and installation services are available
  • For Remote Areas - Only delivery service is available

Safety Measures

In light of current circumstances, we are taking every measure to ensure the safety of our customers & employees. We have imposed strict hygiene and sanitation protocols at every step of the order & delivery process that put safety first. The precautionary measures include:

We will always continue to uphold all measures to offer you the best shopping experience from the safety and comfort of your home.

Home Delivery

Standard delivery is available within:

Metropolitan:

  • Cairo and Giza

Alexandria:

  • Alexandria

Suiz Canal:

  • Port Said
  • Ismailia
  • Suez

Delta:

  • Qaliyobiya
  • Minoufiya
  • Sharqiya
  • Gharbiya
  • Daqahliya
  • Behaira
  • Damietta
  • Kafr-e-Sheikh

Central Egypt:

  • Fayoum
  • Beni Suef
  • Miniya
  • Assiut
  • Sohag

Upper Egypt:

  • Qena
  • Luxor
  • Aswan

Touristique:

  • Red Sea
  • South Sinai
  • North Coast
  • Matrouh

Remote Areas:

  • New Valley
  • North Sinai
  • Abu Simbel
  • Marsa Alam
  • Salloum
  • Halayeb
  • Shlateen

Cash On Delivery

The cash on delivery option is limited to a maximum of EGP 17,000 per order. We offer alternative payment options through debit/credit cards for orders above EGP 17,000.

If you’ve placed a cash on delivery order and would like a refund, please visit any of our Mothercare stores.

Click & collect

You can pay online and we will deliver your order to the selected store for collection. After placing your order, you’ll receive a confirmation email / text message with order number. Please wait for an email and/or SMS from us telling you when it’s ready to collect.

If you’re unable to collect your order for any reason, please contact us on 02-24803822.
Please note that we’re unable to accept orders that include either non-available item or items for collection from one of our stores as well as items for home delivery. In these cases please place two separate orders – one for collection and one for home delivery.

We keep your order in store for 7 business days.

All uncollected orders will be cancelled and any payments made will be refunded to the card used for the purchase.

For more information, please visits our FAQ's page.